Policy Viewer

1. Data Controller

DigitalContentCrafts, registered at Florian-Geyer-Str. 102, 12489 Berlin, Germany, is the data controller responsible for the processing of personal data collected through this website and associated services.

Contact: [email protected] | Phone: +49 157 73091482

2. Data We Collect

We collect the following categories of personal data:

• Contact Data: Name, email address, phone number submitted through contact forms.
• Usage Data: IP address, browser type, operating system, pages visited, and time spent on pages.
• Communication Data: Content of inquiries and correspondence submitted through our platform.
• Transaction Data: Payment details processed through third-party payment processors (Stripe). We do not store card data.

3. Legal Basis for Processing

We process your data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Art. 6(1)(a) GDPR: Consent — when you subscribe to newsletters or accept non-essential cookies.
• Art. 6(1)(b) GDPR: Contract performance — when we deliver content or copywriting services you have purchased.
• Art. 6(1)(c) GDPR: Legal obligation — for tax records, invoices, and regulatory compliance.
• Art. 6(1)(f) GDPR: Legitimate interest — for website analytics, fraud prevention, and service improvement.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Transaction records are retained for 10 years as required by German tax law (AO §147).

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate personal data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected].

6. Data Transfers

Our infrastructure is hosted within the European Union. If any data transfer occurs outside the EU/EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Supervisory Authority

You have the right to lodge a complaint with the supervisory authority: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany.

1. Acceptance of Terms

By accessing or using the services provided by DigitalContentCrafts, located at Florian-Geyer-Str. 102, 12489 Berlin, Germany, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Services Description

DigitalContentCrafts provides content creation, digital copywriting, and strategic narrative services. Services include but are not limited to: blog article production, social media content creation, newsletter sequence building, landing page copywriting, product description writing, ad copy creation, brand narrative calendar development, whitepaper and lead magnet production, and content audit and strategy consulting.

3. Project Scope and Deliverables

Each service engagement begins with a written scope document. Deliverables, timelines, and revision limits are defined in the scope document. DigitalContentCrafts reserves the right to decline scope changes that materially alter project complexity without a revised agreement.

4. Payment Terms

• All prices are quoted in EUR and are exclusive of VAT unless otherwise stated.
• Invoices are due within 14 days of issuance.
• Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate.
• DigitalContentCrafts reserves the right to suspend services for overdue accounts.

5. Intellectual Property

Upon full payment, all deliverables and their associated intellectual property rights transfer to the client. DigitalContentCrafts retains the right to display non-confidential work in its portfolio unless the client explicitly objects in writing.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months.

7. Limitation of Liability

DigitalContentCrafts' total liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

8. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be resolved before the courts of Berlin, Germany.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us provide a better user experience by remembering your preferences and understanding how you use our platform.

2. Cookies We Use

DigitalContentCrafts uses only essential cookies necessary for basic website functionality:

• Session Cookies: Required for maintaining your session state across page loads.
• Preference Cookies: Store your cookie consent selection in localStorage.
• Security Cookies: Protect against cross-site request forgery (CSRF) attacks.

3. Third-Party Cookies

We do not use third-party tracking cookies, advertising cookies, or analytics cookies that transmit data to external services. Stripe payment processing operates under its own privacy policy for transaction security.

4. Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may impair website functionality. Most browsers allow you to:

• View what cookies are stored on your device.
• Delete cookies individually or in bulk.
• Block cookies from specific websites.
• Block all cookies from being set.

5. Contact

For questions about our cookie practices, contact: [email protected]

1. General Policy

DigitalContentCrafts is committed to delivering high-quality content creation and digital copywriting services. Refunds are evaluated on a case-by-case basis in accordance with project milestones and deliverable quality.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

• Pre-production cancellation: If you cancel before any work has commenced, a full refund minus administrative fees (5% of the total) will be issued.
• Service not delivered: If DigitalContentCrafts fails to deliver agreed-upon deliverables within the specified timeframe, a full refund will be issued.
• Quality dissatisfaction: If deliverables do not meet the agreed scope after 2 rounds of revision, a partial refund proportional to undelivered work may be issued.

3. Non-Refundable Services

The following are not eligible for refund:

• Work completed and approved by the client in writing or via email.
• Services where the client has received and utilized the deliverables.
• Custom research, strategy documents, or consulting sessions already delivered.
• Refund requests submitted more than 14 days after final delivery.

4. Refund Process

To request a refund, email [email protected] with your invoice number, project details, and reason for the refund request. We will respond within 5 business days with a resolution.

5. Payment Method

Approved refunds are processed via the original payment method within 10 business days. Bank transfer refunds may take an additional 3–5 business days depending on the financial institution.

6. Dispute Resolution

Any disputes regarding refunds shall first be addressed through direct communication. If a resolution cannot be reached, disputes shall be resolved before the courts of Berlin, Germany, in accordance with German law.